The Maya bills itself as a seaside resort, it was far short. So, we finished out the trip not happy at all, disappointed to much, and in some respect surprised. The fact that I went from a hotel that I got my car broken into because of all the homeless, the pathetic staff, and asked them to help me move to another property you would think after almost a week it would be one good day. I am being critical because the entire purpose was to have a nice, pleasant, enjoyable one night stay. That falls on the GM who evidently didn't or hasn't walked his/her property daily, much less weekly or the overall appearance would not be like this. The issue is It should not even be something to start with. I can assure you that the reply to this will be a general Thank you for making us aware of it and we will talk to the staff and make sure they take care of it. The idea that it being dirty means that nobody has disinfected it much less sweep which is not that hard to do. It was old, slow, and just plain major dirty ( See photo ).

The elevator is in major need of replacing bad. Every door mat to every room was dirty and looked like it had never been cleaned. It was like it looked like they didn't care. The worst part is how extremely dirty the entire place was. If I had to look at the parking lot I would have left. That aside, the hotel was suppose to be nice room upgrade, but I guess water view is just that. The front end manager did help me get into my room because as expected the transfer was suppose to be easy, it wasn't they were suppose to take care of my room from Anaheim but that didn't happen as expected. The weather was cold, windy and not sunny so that played a small role, but they can't control the weather. The view was great, but that was about it. I also know it will probably not change because the whole reason I moved from the Anaheim Hampton Inn was to get away from the mess, and that stay was HORRID and I needed to give my son at least one night of a nice stay. I have to be brutal honest because it was not what I expected. So, first off I have wanted to stay at this hotel for awhile and every year I come for work with the Long Beach Grand Prix it of course is full, but again, it was what I thought was a great place turned out to be very disappointing.

Hilton maya long beach